Refund Policy

Default Return Destination

For transparency, touchland records that customers should use another facility only if written authorization identifies it; for completeness, the standard authorized-return location is 210 W 102nd St, Los Angeles, California, 90003, United States.

Who Pays Return Shipping

In administering this policy, touchland confirms that damage, defects, wrong items, missing items, and incomplete deliveries are handled with merchant-paid return shipping; at the same time, the merchant pays return freight for an authorized voluntary return or exchange, so the customer is not charged.

Order Cancellation Point

For practical purposes when ordering from touchland, a shipped order moves to the rules stated in the Refund Policy; for completeness, a customer may ask to cancel before the order ships.

Limited Return Exclusions

touchland applies the following customer standard: those exclusions do not reduce any right relating to damaged, defective, incorrect, incomplete, or missing goods; custom products, clearance and Final Sale products, gift cards, plus opened intimate or hygiene-sensitive items cannot be returned merely for convenience.

When Approved Funds Are Returned

Customers dealing with touchland should understand that an approved refund goes back to the original payment method in 5-10 business days; additionally, an authorized return is reviewed after receipt; a bank or card issuer may need additional time to post the credit.

Returns and Exchanges Within 30 Days

The documented approach of touchland is as follows: a no-reason return may be requested within 30 days after the customer receives the order; where relevant, customers may choose an exchange instead of a return within the stated period.

Return Authorization Steps

Under this policy at touchland, customers should first contact yuleah6@gmail.com or 512-529-5986; as a related safeguard, shipment back to the merchant must wait for return instructions; authorization includes a merchant-funded label or equivalent free return arrangement.

Merchant Details for This Policy

As part of the service commitment made by touchland, the complete physical address, also used for approved returns unless written instructions say otherwise, is 210 W 102nd St, Los Angeles, California, 90003, United States; where relevant, the published contact email is yuleah6@gmail.com; where relevant, the store telephone number is 512-529-5986; where relevant, touchland is the merchant responsible for this storefront.

Free Return Label

For every approved no-reason return, exchange, damage claim, defect, wrong item, or missing-item claim, the merchant pays return shipping and provides a free prepaid return label.

No Restocking Fee

We do not charge a restocking fee for an approved return or exchange.